Making work visible ethnographically grounded case studies of work practice /
"In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological c...
Saved in:
| Corporate Author: | |
|---|---|
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cambridge ; New York :
Cambridge University Press,
2011.
|
| Series: | Learning in doing.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Machine generated contents note: Introduction Margaret H. Szymanski and Jack Whalen; Part I. Work Practice Study in Historical Context: 1. Work practice and technology: a retrospective Lucy Suchman; 2. Engineering investigations: what is made visible in making work visible? Wes Sharrock and Graham Button; Part II. Applying Work Practice Methods: 3. Uncovering the unremarkable Peter Tolmie; 4. Work practices to understand the implications of nascent technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around Documents: 6. Exploring documents and the future of work Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, and Gabriele McLaughlin; 7. New ways of working: the implications of work practice transitions Mary Ann Sprague, Nathaniel Martin, and Johannes A. Koomen; 8. Behind the scenes: the business side of medical records Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen; 11. Interactions at a reprographics store Erik Vinkhuyzen; 12. Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, and Frederic Roulland; 13. Sign of the times at the department store: replacing paper with electronic signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14. Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G. Bobrow; 15. Designing document solutions for airline maintenance advisories Patricia Wall and Johannes A. Koomen; 16. Transforming information system design: enabling users to design Yutaka Yamauchi; 17. Rethinking how projects are managed: meeting communication across the organizational hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer: 18. Fujitsu learned ethnography from PARC: establishing the social science center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, and Johannes A. Koomen; 20. Transferring ethnographic competence: personal reflections on the past and future of work practice analysis Brigitte Jordan.