America's service meltdown restoring service excellence in the age of the customer /
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| Main Author: | |
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
c2010.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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