De la O Hernandez-Lopez, M., & Fernández-Amaya, L. (2015). A multidisciplinary approach to service encounters. Koninklijke Brill.
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Citação norma Chicago
De la O Hernandez-Lopez, Maria, and Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Leiden, The Netherlands: Koninklijke Brill, 2015.
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Citação norma MLA
De la O Hernandez-Lopez, Maria, and Lucia Fernández-Amaya. A Multidisciplinary Approach to Service Encounters. Koninklijke Brill, 2015.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.