Rudd, C. (2014). Problem manager: Careers in IT service management. BCS The Chartered Institute for IT.
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Citação norma Chicago
Rudd, Colin. Problem Manager: Careers in IT Service Management. Swindon, [England]: BCS The Chartered Institute for IT, 2014.
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Citação norma MLA
Rudd, Colin. Problem Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.