Baranzelli, J. (2009). Making government great again: Mapping the road to success with ISO 9001:2008. ASQ Quality Press.
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Citação norma Chicago
Baranzelli, John. Making Government Great Again: Mapping the Road to Success with ISO 9001:2008. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
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Citação norma MLA
Baranzelli, John. Making Government Great Again: Mapping the Road to Success with ISO 9001:2008. ASQ Quality Press, 2009.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.