The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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• Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
  av: Lowenstein, Michael W., 1942-
  Publicerad: (2014)
• Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
  av: Lowenstein, Michael W., 1942-
  Publicerad: (2014)