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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Bibliografische gegevens
Hoofdauteur:	Lowenstein, Michael W., 1942- (Auteur)
Formaat:	Elektronisch E-boek
Taal:	Engels
Gepubliceerd in:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Onderwerpen:	Customer loyalty. Customer services. Customer relations. Electronic books.
Online toegang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Voeg label toe Geen labels, Wees de eerste die dit record labelt!

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