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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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書誌詳細
第一著者:	Lowenstein, Michael W., 1942- (著者)
フォーマット:	電子媒体 eBook
言語:	英語
出版事項:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
主題:	Customer loyalty. Customer services. Customer relations. Electronic books.
オンライン･アクセス:	An electronic book accessible through the World Wide Web; click to view
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

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