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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Détails bibliographiques
Auteur principal:	Lowenstein, Michael W., 1942- (Auteur)
Format:	Électronique eBook
Langue:	anglais
Publié:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Sujets:	Customer loyalty. Customer services. Customer relations. Electronic books.
Accès en ligne:	An electronic book accessible through the World Wide Web; click to view
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

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