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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Xehetasun bibliografikoak
Egile nagusia:	Lowenstein, Michael W., 1942- (Egilea)
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Gaiak:	Customer loyalty. Customer services. Customer relations. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
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Customer winback how to recapture lost customers and keep them loyal /
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Customer winback how to recapture lost customers and keep them loyal /
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
nork: Lowenstein, Michael W., 1942-
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
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Customer loyalty programmes and clubs
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Customer loyalty programmes and clubs
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Eliminate customer turnoffs /
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Exceed customer expectations /
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Eliminate customer turnoffs /
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Exceed customer expectations /
nork: Timm, Paul R.

What's the secret? to providing a world-class customer experience /
nork: DiJulius, John R., 1964-
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Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
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What's the secret? to providing a world-class customer experience /
nork: DiJulius, John R., 1964-
Argitaratua: (2008)

Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
nork: Hayes, Bob E., 1963-
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
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Researching customer satisfaction & loyalty how to find out what people really think /
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Researching customer satisfaction & loyalty how to find out what people really think /
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Brand advocates turning enthusiastic customers into a powerful marketing force /
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Brand advocates turning enthusiastic customers into a powerful marketing force /
nork: Fuggetta, Rob
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
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Beyond customer service, revised
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Beyond customer service, revised
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The customer-driven company : moving from talk to action /
nork: Whiteley, Richard C.
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The customer-driven company : moving from talk to action /
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Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
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Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
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When customers talk --turn what they tell you into sales /
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