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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Bibliografiske detaljer
Hovedforfatter:	Lowenstein, Michael W., 1942- (Author)
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Fag:	Customer loyalty. Customer services. Customer relations. Electronic books.
Online adgang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
af: Lowenstein, Michael W., 1942-
Udgivet: (2011)

Customer winback how to recapture lost customers and keep them loyal /
af: Griffin, Jill
Udgivet: (2001)

Customer winback how to recapture lost customers and keep them loyal /
af: Griffin, Jill
Udgivet: (2001)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
af: Lowenstein, Michael W., 1942-
Udgivet: (2014)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
af: Lowenstein, Michael W., 1942-
Udgivet: (2014)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
af: Frawley, Andrew
Udgivet: (2015)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
af: Frawley, Andrew
Udgivet: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
af: Goldstein, Sheldon D.
Udgivet: (2009)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
af: Goldstein, Sheldon D.
Udgivet: (2009)

Customer loyalty programmes and clubs
af: Butscher, Stephan A.
Udgivet: (2002)

Customer loyalty programmes and clubs
af: Butscher, Stephan A.
Udgivet: (2002)

Eliminate customer turnoffs /
af: Timm, Paul R.

Exceed customer expectations /
af: Timm, Paul R.

Eliminate customer turnoffs /
af: Timm, Paul R.

Exceed customer expectations /
af: Timm, Paul R.

What's the secret? to providing a world-class customer experience /
af: DiJulius, John R., 1964-
Udgivet: (2008)

Secret service hidden systems that deliver unforgettable customer service /
af: DiJulius, John R., 1964-
Udgivet: (2003)

What's the secret? to providing a world-class customer experience /
af: DiJulius, John R., 1964-
Udgivet: (2008)

Secret service hidden systems that deliver unforgettable customer service /
af: DiJulius, John R., 1964-
Udgivet: (2003)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
af: Hayes, Bob E., 1963-
Udgivet: (2009)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
af: Hayes, Bob E., 1963-
Udgivet: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
af: Szwarc, Paul
Udgivet: (2005)

Researching customer satisfaction & loyalty how to find out what people really think /
af: Szwarc, Paul
Udgivet: (2005)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
af: Inghilleri, Leonardo
Udgivet: (2010)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
af: Inghilleri, Leonardo
Udgivet: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
af: Goodman, John A.
Udgivet: (2009)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
af: Goodman, John A.
Udgivet: (2009)

Brand advocates turning enthusiastic customers into a powerful marketing force /
af: Fuggetta, Rob
Udgivet: (2012)

Brand advocates turning enthusiastic customers into a powerful marketing force /
af: Fuggetta, Rob
Udgivet: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
af: Allen, Danica R., 1959-
Udgivet: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
af: Allen, Danica R., 1959-
Udgivet: (2004)

Beyond customer service, revised
af: Gerson, Richard F.
Udgivet: (1998)

Beyond customer service, revised
af: Gerson, Richard F.
Udgivet: (1998)

The customer-driven company : moving from talk to action /
af: Whiteley, Richard C.
Udgivet: (1991)

The customer-driven company : moving from talk to action /
af: Whiteley, Richard C.
Udgivet: (1991)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
af: Vincent, Laurence
Udgivet: (2012)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
af: Vincent, Laurence
Udgivet: (2012)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
af: Bello, Olayiwola
Udgivet: (2013)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
af: Bello, Olayiwola
Udgivet: (2013)

When customers talk --turn what they tell you into sales /
af: Gross, T. Scott
Udgivet: (2005)