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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Dades bibliogràfiques
Autor principal:	Lowenstein, Michael W., 1942- (Autor)
Format:	Electrònic eBook
Idioma:	anglès
Publicat:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Matèries:	Customer loyalty. Customer services. Customer relations. Electronic books.
Accés en línia:	An electronic book accessible through the World Wide Web; click to view
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

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