Merrill, P. (2009). Do it right the second time: Benchmarking best practices in the quality change process (Second edition.). ASQ Quality Press.
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Chicago Style (17th ed.) Citation
Merrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
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MLA (9th ed.) Citation
Merrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. ASQ Quality Press, 2009.
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Warning: These citations may not always be 100% accurate.