Merrill, P. (2009). Do it right the second time: Benchmarking best practices in the quality change process (Second edition.). ASQ Quality Press.
Цитирование в стиле Чикаго (17-е изд.)Merrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
Цитирование MLA (9-е изд.)Merrill, Peter. Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process. Second edition. ASQ Quality Press, 2009.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.