Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002065051.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 140805t20042004wiua ob 001 0 eng d | ||
| 020 | |z 9780873895934 | ||
| 035 | |a (CaPaEBR)ebr10898773 | ||
| 035 | |a (OCoLC)889314421 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.335 |b .A432 2004eb |
| 082 | 0 | 4 | |a 658.8/343 |2 22 |
| 100 | 1 | |a Allen, Danica R., |d 1959- |e author. | |
| 245 | 1 | 0 | |a Customer satisfaction research management : |b a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |c Derek R. Allen. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2004. | |
| 264 | 4 | |c ©2004 | |
| 300 | |a 1 online resource (264 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Consumer satisfaction |x Research. | |
| 650 | 0 | |a Customer loyalty |x Research. | |
| 650 | 0 | |a Customer services |x Quality control |x Research. | |
| 650 | 0 | |a Customer services |x Management |x Research. | |
| 650 | 0 | |a Marketing research |x Management. | |
| 655 | 0 | |a Electronic books. | |
| 710 | 2 | |a American Society for Quality. | |
| 776 | 0 | 8 | |i Print version: |a Allen, Danica R., 1959- |t Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. |d Milwaukee, Wisconsin : ASQ Quality Press, c2004 |h xv, 248 pages |z 9780873895934 |w 2004003921 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10898773 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 174719 |d 174719 | ||