APA (7th ed.) Zitazioa
Esposito, A., & Rogers, T. (2013). Ten steps to ITSM success: A practitioner's guide to enterprise IT transformation. IT Governance Publishing.
Chicago Style (17th ed.) Zitazioa
Esposito, Angelo, eta Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. Ely, Cambridgeshire: IT Governance Publishing, 2013.
MLA (9th ed.) Zitazioa
Esposito, Angelo, eta Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. IT Governance Publishing, 2013.
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