Lua APA (7ú heag.)
Esposito, A., & Rogers, T. (2013). Ten steps to ITSM success: A practitioner's guide to enterprise IT transformation. IT Governance Publishing.
Lua i Stíl Chicago (17ú heag.)
Esposito, Angelo, agus Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. Ely, Cambridgeshire: IT Governance Publishing, 2013.
Lua MLA (9ú heag.)
Esposito, Angelo, agus Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. IT Governance Publishing, 2013.
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