IT service management a guide for ITIL Foundation Exam candidates /
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| Corporate Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- section 1. Overview
- section 2. The service lifecycle
- section 3. The processes and functions
- section 4. Measurement, metrics and the deming cycle.