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The ITSm process design guide developing, reengineering, and improving IT service management /

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Detaylı Bibliyografya
Yazar: Knapp, Donna
Müşterek Yazar: ebrary, Inc
Materyal Türü: Elektronik Ekitap
Dil:İngilizce
Baskı/Yayın Bilgisi: Ft. Lauderdale, Fla. : J. Ross Pub., c2010.
Konular:
Information technology > Management.
Information technology > Quality control.
Information resources management.
Organizational change.
Electronic books.
Online Erişim:An electronic book accessible through the World Wide Web; click to view
Etiketler: Etiketle
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İçindekiler:
  • Introduction
  • Defining and analyzing customer requirements
  • Quality management principles
  • Defining and documenting processes
  • Assessing process maturity
  • Process design and improvement steps
  • Process design and improvement tools and techniques
  • Producing meaningful metrics
  • Managing organizational change
  • IT service management technologies.

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