The ITSm process design guide developing, reengineering, and improving IT service management /
Spremljeno u:
| Glavni autor: | |
|---|---|
| Autor kompanije: | |
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
c2010.
|
| Teme: | |
| Online pristup: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
Dodaj oznaku
Bez oznaka, Budi prvi tko označuje ovaj zapis!
|
Sadržaj:
- Introduction
- Defining and analyzing customer requirements
- Quality management principles
- Defining and documenting processes
- Assessing process maturity
- Process design and improvement steps
- Process design and improvement tools and techniques
- Producing meaningful metrics
- Managing organizational change
- IT service management technologies.