The ITSm process design guide developing, reengineering, and improving IT service management /
Saved in:
| Hovedforfatter: | |
|---|---|
| Institution som forfatter: | |
| Format: | Electronisk eBog |
| Sprog: | engelsk |
| Udgivet: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
c2010.
|
| Fag: | |
| Online adgang: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!
|
Indholdsfortegnelse:
- Introduction
- Defining and analyzing customer requirements
- Quality management principles
- Defining and documenting processes
- Assessing process maturity
- Process design and improvement steps
- Process design and improvement tools and techniques
- Producing meaningful metrics
- Managing organizational change
- IT service management technologies.