Performance consulting a practical guide for HR and learning professionals /

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Detalhes bibliográficos
Autor principal: Robinson, Dana Gaines, 1944-
Autor Corporativo: ebrary, Inc
Outros Autores: Robinson, James C., 1930-
Formato: Recurso Eletrônico livro eletrônico
Idioma:inglês
Publicado em: San Francisco : [Alexandria, Va.] : Berrett-Koehler Publishers ; Society for Human Resource Management, c2008.
Edição:2nd ed., rev. and updated.
Assuntos:
Acesso em linha:An electronic book accessible through the World Wide Web; click to view
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Sumário:
  • The need hierarchy
  • The GAPS! logic
  • Identifying business and performance shoulds
  • Identifying the "is" for business and performance
  • Identifying causes and solutions
  • Contracting with clients
  • Building partnerships with clients
  • Reactive entry : reframing requests for solutions
  • Proactively identifying performance consulting opportunities
  • Q&A with the authors.