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Assessing service quality : satisfying the expectations of library customers /

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Detalhes bibliográficos
Principais autores:	Hernon, Peter (Autor), Altman, Ellen (Autor), Dugan, Robert E., 1952- (Autor)
Formato:	Recurso Eletrônico livro eletrônico
Idioma:	inglês
Publicado em:	Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
Edição:	Third edition.
Assuntos:	Public services (Libraries) > Evaluation. Public services (Libraries) > United States > Evaluation. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

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