Polese, F., Mele, C., & Gummesson, E. (2015). Journal of service theory and practice: The 2013 Naples Forum on Service and its efforts to advance service theory and practice. Emerald.
Citace podle Chicago (17th ed.)Polese, Francesco, Cristina Mele, a Evert Gummesson. Journal of Service Theory and Practice: The 2013 Naples Forum on Service and Its Efforts to Advance Service Theory and Practice. [Bradford, England]: Emerald, 2015.
Citace podle MLA (9th ed.)Polese, Francesco, et al. Journal of Service Theory and Practice: The 2013 Naples Forum on Service and Its Efforts to Advance Service Theory and Practice. Emerald, 2015.
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