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The wallet allocation rule : winning the battle for share /

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Bibliográfalaš dieđut
Váldodahkki:	Keiningham, Timothy L. (Dahkki)
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Hoboken, New Jersey : Wiley, 2015.
Fáttát:	Customer loyalty. Customer relations > Management. Consumer behavior. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

How to win friends and influence profits the art of winning more business from your clients /
Dahkki: Kean, David
Almmustuhtton: (2008)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
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Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

Researching customer satisfaction & loyalty how to find out what people really think /
Dahkki: Szwarc, Paul
Almmustuhtton: (2005)

Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)

What's the secret? to providing a world-class customer experience /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2008)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Dahkki: Hayes, Bob E., 1963-
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Customer winback how to recapture lost customers and keep them loyal /
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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Dahkki: Lowenstein, Michael W., 1942-
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
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Customer loyalty programmes and clubs
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Almmustuhtton: (2002)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
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Customer loyalty, retention, and customer relationship management
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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The experience effect engage your customers with a consistent and memorable brand experience /
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Slow down, sell faster! understand your customer's buying process and maximize your sales /
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Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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Almmustuhtton: (2013)

Managing the customer experience : a measurement-based approach /
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What's the future of business? changing the way businesses create experiences /
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Customer satisfaction practical tools for building important relationships /
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Effective teamwork /
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Brand advocates turning enthusiastic customers into a powerful marketing force /
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Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
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Behavioral marketing : delivering personalized experiences at scale /
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Dealing with the irate customer /

Pre-commerce how companies and customers are transforming business together /
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Creating customer value : the essentials of marketing
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Magnetic service /
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50 ways to keep your customers : "and get new ones" /
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A complaint is a gift recovering customer loyalty when things go wrong /
Dahkki: Barlow, Janelle, 1943-
Almmustuhtton: (2008)

Build for change : revolutionizing customer engagement through continuous digital innovation /
Dahkki: Trefler, Alan
Almmustuhtton: (2014)