Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
Опубликовано: (1996)

Customer care excellence : how to create an effective customer focus. /
по: Cook, Sarah
Опубликовано: (2011)

Monitoring, measuring and managing customer service /
по: Goodman, Gary S.
Опубликовано: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
по: Allen, Danica R., 1959-
Опубликовано: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
по: Reidenbach, R. Eric, и др.
Опубликовано: (2006)

A modern approach to operations management
по: Roy, Ram Naresh
Опубликовано: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
по: Taylor, Gerald M.
Опубликовано: (2009)

Service innovation management
Опубликовано: (2005)

Sales and marketing the Six Sigma Way
по: Webb, Michael J.
Опубликовано: (2006)

Six sigma marketing : from cutting costs to growing market share /
по: Reidenbach, R. Eric
Опубликовано: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
по: Tuominen, Kari
Опубликовано: (2012)

The TQM journal the international review of organizational improvement.
Опубликовано: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Опубликовано: (2015)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
по: El-Haik, Basem
Опубликовано: (2005)

Best practice quality function deployment (QFD) cases /
Опубликовано: (2004)

The leading edge in quality function deployment
Опубликовано: (2003)

Applied quality control
по: Grous, Ammar
Опубликовано: (2013)

The certified quality technician handbook /
по: Benbow, Donald W., 1936-, и др.
Опубликовано: (2003)

Integrating inspection management into your quality improvement system /
по: Mawby, William D., 1952-
Опубликовано: (2005)

The certified quality technician handbook /
по: Walker, H. Fred, 1963-, и др.
Опубликовано: (2012)

World class master scheduling best practices and lean six sigma continuous improvement /
по: Sheldon, Donald H.
Опубликовано: (2006)

Total customer value management : transforming business thinking /
по: Mahajan, Gautam, 1946-
Опубликовано: (2010)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
по: Mutua, Jossylin N.
Опубликовано: (2006)

Service quality crossing boundaries /
Опубликовано: (2003)

Applied statistics for the Six sigma green belt /
по: Gupta, Bhisham C., 1942-, и др.
Опубликовано: (2005)

Best practices in lean six sigma process improvement a deeper look /
по: Schonberger, Richard
Опубликовано: (2008)

Analysis of reliability and quality control
по: Grous, Ammar
Опубликовано: (2013)

The certified quality engineer handbook /
Опубликовано: (2008)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
по: Schutta, James T., 1944-
Опубликовано: (2006)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
по: Belair, Georgette, 1969-, и др.
Опубликовано: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
по: Barone, Stefano
Опубликовано: (2012)

Six sigma for operational excellence
Опубликовано: (2004)

Smart data enterprise performance optimization strategy /
по: George, James A., 1948-
Опубликовано: (2010)

Six sigma
по: Desai, Deepali Kishor
Опубликовано: (2010)

Quality management and CSR
Опубликовано: (2007)

Advanced reliability modeling
Опубликовано: (2005)