Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
出版事項: (1996)

Customer care excellence : how to create an effective customer focus. /
著者:: Cook, Sarah
出版事項: (2011)

Monitoring, measuring and managing customer service /
著者:: Goodman, Gary S.
出版事項: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
著者:: Allen, Danica R., 1959-
出版事項: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
著者:: Reidenbach, R. Eric, 等
出版事項: (2006)

A modern approach to operations management
著者:: Roy, Ram Naresh
出版事項: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
著者:: Taylor, Gerald M.
出版事項: (2009)

Service innovation management
出版事項: (2005)

Sales and marketing the Six Sigma Way
著者:: Webb, Michael J.
出版事項: (2006)

Six sigma marketing : from cutting costs to growing market share /
著者:: Reidenbach, R. Eric
出版事項: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
著者:: Tuominen, Kari
出版事項: (2012)

The TQM journal the international review of organizational improvement.
出版事項: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
出版事項: (2015)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
著者:: El-Haik, Basem
出版事項: (2005)

Best practice quality function deployment (QFD) cases /
出版事項: (2004)

The leading edge in quality function deployment
出版事項: (2003)

Applied quality control
著者:: Grous, Ammar
出版事項: (2013)

The certified quality technician handbook /
著者:: Benbow, Donald W., 1936-, 等
出版事項: (2003)

Integrating inspection management into your quality improvement system /
著者:: Mawby, William D., 1952-
出版事項: (2005)

The certified quality technician handbook /
著者:: Walker, H. Fred, 1963-, 等
出版事項: (2012)

World class master scheduling best practices and lean six sigma continuous improvement /
著者:: Sheldon, Donald H.
出版事項: (2006)

Total customer value management : transforming business thinking /
著者:: Mahajan, Gautam, 1946-
出版事項: (2010)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
著者:: Mutua, Jossylin N.
出版事項: (2006)

Service quality crossing boundaries /
出版事項: (2003)

Applied statistics for the Six sigma green belt /
著者:: Gupta, Bhisham C., 1942-, 等
出版事項: (2005)

Best practices in lean six sigma process improvement a deeper look /
著者:: Schonberger, Richard
出版事項: (2008)

Analysis of reliability and quality control
著者:: Grous, Ammar
出版事項: (2013)

The certified quality engineer handbook /
出版事項: (2008)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
著者:: Schutta, James T., 1944-
出版事項: (2006)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
著者:: Belair, Georgette, 1969-, 等
出版事項: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
著者:: Barone, Stefano
出版事項: (2012)

Six sigma for operational excellence
出版事項: (2004)

Smart data enterprise performance optimization strategy /
著者:: George, James A., 1948-
出版事項: (2010)

Six sigma
著者:: Desai, Deepali Kishor
出版事項: (2010)

Quality management and CSR
出版事項: (2007)

Advanced reliability modeling
出版事項: (2005)