Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
प्रकाशित: (1996)

Customer care excellence : how to create an effective customer focus. /
द्वारा: Cook, Sarah
प्रकाशित: (2011)

Monitoring, measuring and managing customer service /
द्वारा: Goodman, Gary S.
प्रकाशित: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
द्वारा: Allen, Danica R., 1959-
प्रकाशित: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
द्वारा: Reidenbach, R. Eric, और अन्य
प्रकाशित: (2006)

A modern approach to operations management
द्वारा: Roy, Ram Naresh
प्रकाशित: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
द्वारा: Taylor, Gerald M.
प्रकाशित: (2009)

Sales and marketing the Six Sigma Way
द्वारा: Webb, Michael J.
प्रकाशित: (2006)

Six sigma marketing : from cutting costs to growing market share /
द्वारा: Reidenbach, R. Eric
प्रकाशित: (2009)

Service innovation management
प्रकाशित: (2005)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
द्वारा: Tuominen, Kari
प्रकाशित: (2012)

The TQM journal the international review of organizational improvement.
प्रकाशित: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
प्रकाशित: (2015)

Best practice quality function deployment (QFD) cases /
प्रकाशित: (2004)

The leading edge in quality function deployment
प्रकाशित: (2003)

Applied quality control
द्वारा: Grous, Ammar
प्रकाशित: (2013)

The certified quality technician handbook /
द्वारा: Benbow, Donald W., 1936-, और अन्य
प्रकाशित: (2003)

Integrating inspection management into your quality improvement system /
द्वारा: Mawby, William D., 1952-
प्रकाशित: (2005)

The certified quality technician handbook /
द्वारा: Walker, H. Fred, 1963-, और अन्य
प्रकाशित: (2012)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
द्वारा: El-Haik, Basem
प्रकाशित: (2005)

World class master scheduling best practices and lean six sigma continuous improvement /
द्वारा: Sheldon, Donald H.
प्रकाशित: (2006)

Total customer value management : transforming business thinking /
द्वारा: Mahajan, Gautam, 1946-
प्रकाशित: (2010)

Service quality crossing boundaries /
प्रकाशित: (2003)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
द्वारा: Mutua, Jossylin N.
प्रकाशित: (2006)

Applied statistics for the Six sigma green belt /
द्वारा: Gupta, Bhisham C., 1942-, और अन्य
प्रकाशित: (2005)

Best practices in lean six sigma process improvement a deeper look /
द्वारा: Schonberger, Richard
प्रकाशित: (2008)

Analysis of reliability and quality control
द्वारा: Grous, Ammar
प्रकाशित: (2013)

The certified quality engineer handbook /
प्रकाशित: (2008)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
द्वारा: Belair, Georgette, 1969-, और अन्य
प्रकाशित: (2006)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
द्वारा: Schutta, James T., 1944-
प्रकाशित: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
द्वारा: Barone, Stefano
प्रकाशित: (2012)

Six sigma for operational excellence
प्रकाशित: (2004)

Smart data enterprise performance optimization strategy /
द्वारा: George, James A., 1948-
प्रकाशित: (2010)

Advanced reliability modeling
प्रकाशित: (2005)

Consistency and transformation in the quality movement
प्रकाशित: (2006)

Quality management and CSR
प्रकाशित: (2007)