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Customer service in health care : a grassroots approach to creating a culture of service excellence /

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Bibliographic Details
Main Author:	Baird, Kristin (Author)
Format:	Electronic eBook
Language:	English
Published:	San Francisco : Chicago : Jossey-Bass ; Health Forum, [2000]
Subjects:	Medical care > Customer services. Patient satisfaction. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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