Cover Image

QR Code

Effective client management in professional services : how to build successful client relationships /

Saved in:

Bibliographic Details
Main Author:	Berkovi, Jack (Author)
Format:	Electronic eBook
Language:	English
Published:	Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014.
Subjects:	Customer services. Service industries > Marketing. Professions > Marketing. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Services marketing : people, technology, strategy /
by: Lovelock, Christopher
Published: (2011)

Relationship marketing in professional services a study of agency-client dynamics in the advertising sector /
by: Halinen, Aino, 1961-
Published: (1997)

The professional services firm bible
by: Baschab, John, 1968-
Published: (2005)

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2009)

Service marketing : people, technology, strategy /
by: Lovelock, Christopher
Published: (2011)

Services marketing : people, technology, strategy /
by: Wirtz, Jochen
Published: (2016)

Delivering knock your socks off service
by: Zemke, Ron
Published: (2003)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry
Published: (2010)

Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.
Published: (2015)

Meeting customer needs /
by: Smith, Ian
Published: (2003)

Global trends and challenges in services
Published: (2006)

The ultimate online customer service guide how to connect with your customers to sell more! /
by: Collier, Marsha
Published: (2011)

Service marketing : people, technology, strategy /
by: Lovelock, Christopher
Published: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
by: Zimmerman, Wesley
Published: (2005)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
by: Fragasso, Philip M., 1950-
Published: (2008)

Relationship marketing theory and practice /
Published: (1996)

And the clients went wild! how savvy professionals win all the business they want /
by: Kuzmeski, Maribeth
Published: (2010)

Professional services marketing how the best firms build premier brands, thriving lead generation engines, and cultures of business development success /
by: Schultz, Mike, 1974-
Published: (2013)

Services research in a cross-cultural/cross-national context
Published: (2005)

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
by: Weinman, Joe, 1958-
Published: (2015)

Marketing information products and services a primer for librarians and information professionals /
Published: (1999)

Services marketing : People, technology, strategy /
by: Lovelock, Christopher
Published: (2004)

Services marketing : People, technology, strategy /
by: Lovelock, Christopher
Published: (2007)

Relationship marketing in services
Published: (2002)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Supply chain management : strategy, planning, and operation /
by: Chopra, Sunil
Published: (2007)

Clients first the two word miracle /
by: Callaway, Joseph, 1943-
Published: (2012)

Services marketing : managing the service value chain /
by: Bruhn, Manfred
Published: (2006)

Niche envy marketing discrimination in the digital age /
by: Turow, Joseph
Published: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Services marketing and management
by: Gilmore, Audrey
Published: (2003)

Journal of services marketing.
Published: (2007)

Supply chain performance and evaluation models /
by: Estampe, Dominique
Published: (2014)

QUIS 9 symposium service excellence in management /
Published: (2005)

The art of client service : the classic guide, updated for today's marketers and advertisers /
by: Solomon, Robert
Published: (2016)

The service edge : 101 companies that profit customer care /
by: Zemke, Ron
Published: (1989)

Strategic Retail Management Text and International Cases /
by: Zentes, Joachim
Published: (2012)

Managing knock your socks off service
by: Bell, Chip R.
Published: (2007)

Market orientation and service firm performance a research agenda /
Published: (2002)

Service recovery and service continuity
Published: (2005)