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Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM /

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Bibliográfalaš dieđut
Váldodahkki:	Shrivastava, Mohith (Dahkki)
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Birmingham, England : Packt Publishing, 2014.
Fáttát:	Customer relations > Managament. Sales management. Salesforce (Online service) Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Salesforce.com for dummies /
Dahkki: Kao, Liz, et al.
Almmustuhtton: (2014)

Salesforce CRM the definitive admin handbook /
Dahkki: Goodey, Paul
Almmustuhtton: (2013)

Salesforce CRM admin cookbook
Dahkki: Goodey, Paul
Almmustuhtton: (2013)

Behind the cloud the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry /
Dahkki: Benioff, Marc R., 1964-
Almmustuhtton: (2010)

Maximizing your sales with Salesforce.com
Almmustuhtton: (2008)

The prime solution close the value gap, increase margins, and win the complex sale /
Dahkki: Thull, Jeff, 1949-
Almmustuhtton: (2005)

Oracle CRM On Demand administration essentials a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology /
Dahkki: Rao, Padmanabha
Almmustuhtton: (2012)

Strategic Retail Management Text and International Cases /
Dahkki: Zentes, Joachim
Almmustuhtton: (2012)

Microsoft Dynamics CRM 2011 administration bible
Dahkki: Wittemann, Matthew
Almmustuhtton: (2011)

CRM unplugged releasing CRM's strategic value /
Dahkki: Bligh, Philip
Almmustuhtton: (2004)

Managing quality customer service a practical guide for establishing a service operation /
Dahkki: Martin, William B.
Almmustuhtton: (1989)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)

Strategic customer management strategizing the sales organization /
Dahkki: Piercy, Nigel
Almmustuhtton: (2009)

Client service excellence : the 10 commandments /
Dahkki: O'Sullivan, Larry
Almmustuhtton: (2010)

Implementing SugarCRM
Dahkki: Whitehead, Michael J. R.
Almmustuhtton: (2006)

Vtiger CRM beginner's guide record and consolidate all your customer information with vtiger CRM /
Dahkki: Rossi, Ian D.
Almmustuhtton: (2011)

Sales Excellence Systematic Sales Management /
Dahkki: Homburg, Christian
Almmustuhtton: (2012)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
Dahkki: Gallagher, Richard S.
Almmustuhtton: (2008)

The customer management scorecard managing CRM for profit /
Dahkki: Woodcock, Neil
Almmustuhtton: (2003)

Customer care excellence : how to create an effective customer focus. /
Dahkki: Cook, Sarah
Almmustuhtton: (2011)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Sage ACT! 2012 cookbook over 90 advanced recipes for power users of ACT! 2012 for increasing the efficiency of your business /
Dahkki: Fredricks, Karen S.
Almmustuhtton: (2011)

Oracle Siebel CRM 8 installation and management install, configure, and manage a robust customer relationship management system using Siebel CRM /
Dahkki: Hansal, Alexander
Almmustuhtton: (2010)

Why service stinks ... and exactly what to do about it
Dahkki: Gross, T. Scott
Almmustuhtton: (2003)

Beyond customer service, revised
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)

Positively outrageous service how to delight and astound your customers and win them for life /
Dahkki: Gross, T. Scott
Almmustuhtton: (2004)

New service paradigms AMA SERVSIG Conference 2003 /
Almmustuhtton: (2004)

When customers talk --turn what they tell you into sales /
Dahkki: Gross, T. Scott
Almmustuhtton: (2005)

The customer-driven company : moving from talk to action /
Dahkki: Whiteley, Richard C.
Almmustuhtton: (1991)

Service recovery and service continuity
Almmustuhtton: (2005)

Service design for business : a practical guide to optimizing the customer experience /
Dahkki: Reason, Ben, 1972-, et al.
Almmustuhtton: (2016)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
Dahkki: Mitchell, Dave, 1961-
Almmustuhtton: (2014)

Customer winback how to recapture lost customers and keep them loyal /
Dahkki: Griffin, Jill
Almmustuhtton: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Dahkki: Lowenstein, Michael W., 1942-
Almmustuhtton: (2011)

Surprise! : The secret to customer loyalty in the service sector /
Dahkki: Magnini, Vincent P.
Almmustuhtton: (2015)

Perception of a difference the power in buying, marketing and selling customer care /
Dahkki: Zimmerman, Wesley
Almmustuhtton: (2005)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Dahkki: Fragasso, Philip M., 1950-
Almmustuhtton: (2008)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Almmustuhtton: (2015)

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011 /
Dahkki: Sinay, Damian
Almmustuhtton: (2013)