The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Shranjeno v:
| Glavni avtor: | |
|---|---|
| Format: | Elektronski eKnjiga |
| Jezik: | angleščina |
| Izdano: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
|
| Teme: | |
| Online dostop: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
Označite
Brez oznak, prvi označite!
|
Podobne knjige/članki
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Izdano: (2001)
od: Griffin, Jill
Izdano: (2001)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
od: Lowenstein, Michael W., 1942-
Izdano: (2014)
od: Lowenstein, Michael W., 1942-
Izdano: (2014)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
od: Frawley, Andrew
Izdano: (2015)
od: Frawley, Andrew
Izdano: (2015)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
od: Goldstein, Sheldon D.
Izdano: (2009)
od: Goldstein, Sheldon D.
Izdano: (2009)
Customer loyalty programmes and clubs
od: Butscher, Stephan A.
Izdano: (2002)
od: Butscher, Stephan A.
Izdano: (2002)
Exceed customer expectations /
od: Timm, Paul R.
od: Timm, Paul R.
Eliminate customer turnoffs /
od: Timm, Paul R.
od: Timm, Paul R.
Secret service hidden systems that deliver unforgettable customer service /
od: DiJulius, John R., 1964-
Izdano: (2003)
od: DiJulius, John R., 1964-
Izdano: (2003)
What's the secret? to providing a world-class customer experience /
od: DiJulius, John R., 1964-
Izdano: (2008)
od: DiJulius, John R., 1964-
Izdano: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
od: Hayes, Bob E., 1963-
Izdano: (2009)
od: Hayes, Bob E., 1963-
Izdano: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
od: Szwarc, Paul
Izdano: (2005)
od: Szwarc, Paul
Izdano: (2005)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
od: Inghilleri, Leonardo
Izdano: (2010)
od: Inghilleri, Leonardo
Izdano: (2010)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Izdano: (2009)
od: Goodman, John A.
Izdano: (2009)
Brand advocates turning enthusiastic customers into a powerful marketing force /
od: Fuggetta, Rob
Izdano: (2012)
od: Fuggetta, Rob
Izdano: (2012)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
od: Allen, Danica R., 1959-
Izdano: (2004)
od: Allen, Danica R., 1959-
Izdano: (2004)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
od: Bello, Olayiwola
Izdano: (2013)
od: Bello, Olayiwola
Izdano: (2013)
Beyond customer service, revised
od: Gerson, Richard F.
Izdano: (1998)
od: Gerson, Richard F.
Izdano: (1998)
The customer-driven company : moving from talk to action /
od: Whiteley, Richard C.
Izdano: (1991)
od: Whiteley, Richard C.
Izdano: (1991)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
od: Vincent, Laurence
Izdano: (2012)
od: Vincent, Laurence
Izdano: (2012)
When customers talk --turn what they tell you into sales /
od: Gross, T. Scott
Izdano: (2005)
od: Gross, T. Scott
Izdano: (2005)
How to win friends and influence profits the art of winning more business from your clients /
od: Kean, David
Izdano: (2008)
od: Kean, David
Izdano: (2008)
The experience effect engage your customers with a consistent and memorable brand experience /
od: Joseph, Jim, 1963-
Izdano: (2010)
od: Joseph, Jim, 1963-
Izdano: (2010)
Customer intimacy : pick your partners, shape your culture, win together /
od: Wiersema, Fred
Izdano: (1996)
od: Wiersema, Fred
Izdano: (1996)
Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Izdano: (2009)
od: Piercy, Nigel
Izdano: (2009)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, et al.
Izdano: (2015)
od: Price, Bill, 1950-, et al.
Izdano: (2015)
The wallet allocation rule : winning the battle for share /
od: Keiningham, Timothy L.
Izdano: (2015)
od: Keiningham, Timothy L.
Izdano: (2015)
Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Izdano: (2011)
od: Cook, Sarah
Izdano: (2011)
Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
Izdano: (2006)
od: Wilburn, Morris, 1953-
Izdano: (2006)
Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Izdano: (1989)
od: Martin, William B.
Izdano: (1989)
Customer service training 101 quick and easy techniques that get great results /
od: Evenson, Renee, 1951-
Izdano: (2005)
od: Evenson, Renee, 1951-
Izdano: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
Izdano: (2013)
od: Blunt, Carolyn
Izdano: (2013)
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2007)
od: Harris, Elaine K.
Izdano: (2007)
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013)
od: Harris, Elaine K.
Izdano: (2013)
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013)
od: Harris, Elaine K.
Izdano: (2013)
Customer experience management a revolutionary approach to connecting with your customers /
od: Schmitt, Bernd
Izdano: (2003)
od: Schmitt, Bernd
Izdano: (2003)
Customer relations
Izdano: (2011)
Izdano: (2011)
Meeting customer needs /
od: Smith, Ian
Izdano: (2003)
od: Smith, Ian
Izdano: (2003)
Creating value with customers
Izdano: (2006)
Izdano: (2006)
Surprise! : The secret to customer loyalty in the service sector /
od: Magnini, Vincent P.
Izdano: (2015)
od: Magnini, Vincent P.
Izdano: (2015)
Service design for business : a practical guide to optimizing the customer experience /
od: Reason, Ben, 1972-, et al.
Izdano: (2016)
od: Reason, Ben, 1972-, et al.
Izdano: (2016)