The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

פריטים דומים

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  מאת: Griffin, Jill
  יצא לאור: (2001)
• Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
  מאת: Lowenstein, Michael W., 1942-
  יצא לאור: (2014)
• Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
  מאת: Frawley, Andrew
  יצא לאור: (2015)
• Superior customer satisfaction and loyalty : engaging customers to drive performance /
  מאת: Goldstein, Sheldon D.
  יצא לאור: (2009)
• Customer loyalty programmes and clubs
  מאת: Butscher, Stephan A.
  יצא לאור: (2002)