The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Wedi'i Gadw mewn:
Prif Awdur: | Lowenstein, Michael W., 1942- (Awdur) |
---|---|
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
Customer loyalty programmes and clubs
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
What's the secret? to providing a world-class customer experience /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
Brand advocates turning enthusiastic customers into a powerful marketing force /
gan: Fuggetta, Rob
Cyhoeddwyd: (2012)
gan: Fuggetta, Rob
Cyhoeddwyd: (2012)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
Beyond customer service, revised
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
The customer-driven company : moving from talk to action /
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
When customers talk --turn what they tell you into sales /
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
gan: Vincent, Laurence
Cyhoeddwyd: (2012)
gan: Vincent, Laurence
Cyhoeddwyd: (2012)
How to win friends and influence profits the art of winning more business from your clients /
gan: Kean, David
Cyhoeddwyd: (2008)
gan: Kean, David
Cyhoeddwyd: (2008)
The experience effect engage your customers with a consistent and memorable brand experience /
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
Strategic customer management strategizing the sales organization /
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
The wallet allocation rule : winning the battle for share /
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)
Customer care excellence : how to create an effective customer focus. /
gan: Cook, Sarah
Cyhoeddwyd: (2011)
gan: Cook, Sarah
Cyhoeddwyd: (2011)
Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989)
gan: Martin, William B.
Cyhoeddwyd: (1989)
Customer service training 101 quick and easy techniques that get great results /
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
Customer experience management a revolutionary approach to connecting with your customers /
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
Customer relations
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
Creating value with customers
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Meeting customer needs /
gan: Smith, Ian
Cyhoeddwyd: (2003)
gan: Smith, Ian
Cyhoeddwyd: (2003)
Surprise! : The secret to customer loyalty in the service sector /
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
Service design for business : a practical guide to optimizing the customer experience /
gan: Reason, Ben, 1972-, et al.
Cyhoeddwyd: (2016)
gan: Reason, Ben, 1972-, et al.
Cyhoeddwyd: (2016)
Eitemau Tebyg
-
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001) -
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014) -
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009) -
Customer loyalty programmes and clubs
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)