The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Guardat en:
| Autor principal: | |
|---|---|
| Format: | Electrònic eBook |
| Idioma: | anglès |
| Publicat: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
|
| Matèries: | |
| Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
| Etiquetes: |
Afegir etiqueta
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
|
Ítems similars
Customer winback how to recapture lost customers and keep them loyal /
per: Griffin, Jill
Publicat: (2001)
per: Griffin, Jill
Publicat: (2001)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
per: Lowenstein, Michael W., 1942-
Publicat: (2014)
per: Lowenstein, Michael W., 1942-
Publicat: (2014)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
per: Frawley, Andrew
Publicat: (2015)
per: Frawley, Andrew
Publicat: (2015)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
per: Goldstein, Sheldon D.
Publicat: (2009)
per: Goldstein, Sheldon D.
Publicat: (2009)
Customer loyalty programmes and clubs
per: Butscher, Stephan A.
Publicat: (2002)
per: Butscher, Stephan A.
Publicat: (2002)
Exceed customer expectations /
per: Timm, Paul R.
per: Timm, Paul R.
Eliminate customer turnoffs /
per: Timm, Paul R.
per: Timm, Paul R.
Secret service hidden systems that deliver unforgettable customer service /
per: DiJulius, John R., 1964-
Publicat: (2003)
per: DiJulius, John R., 1964-
Publicat: (2003)
What's the secret? to providing a world-class customer experience /
per: DiJulius, John R., 1964-
Publicat: (2008)
per: DiJulius, John R., 1964-
Publicat: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
per: Hayes, Bob E., 1963-
Publicat: (2009)
per: Hayes, Bob E., 1963-
Publicat: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
per: Szwarc, Paul
Publicat: (2005)
per: Szwarc, Paul
Publicat: (2005)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
per: Inghilleri, Leonardo
Publicat: (2010)
per: Inghilleri, Leonardo
Publicat: (2010)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
per: Goodman, John A.
Publicat: (2009)
per: Goodman, John A.
Publicat: (2009)
Brand advocates turning enthusiastic customers into a powerful marketing force /
per: Fuggetta, Rob
Publicat: (2012)
per: Fuggetta, Rob
Publicat: (2012)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
per: Allen, Danica R., 1959-
Publicat: (2004)
per: Allen, Danica R., 1959-
Publicat: (2004)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
per: Bello, Olayiwola
Publicat: (2013)
per: Bello, Olayiwola
Publicat: (2013)
Beyond customer service, revised
per: Gerson, Richard F.
Publicat: (1998)
per: Gerson, Richard F.
Publicat: (1998)
The customer-driven company : moving from talk to action /
per: Whiteley, Richard C.
Publicat: (1991)
per: Whiteley, Richard C.
Publicat: (1991)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
per: Vincent, Laurence
Publicat: (2012)
per: Vincent, Laurence
Publicat: (2012)
When customers talk --turn what they tell you into sales /
per: Gross, T. Scott
Publicat: (2005)
per: Gross, T. Scott
Publicat: (2005)
How to win friends and influence profits the art of winning more business from your clients /
per: Kean, David
Publicat: (2008)
per: Kean, David
Publicat: (2008)
The experience effect engage your customers with a consistent and memorable brand experience /
per: Joseph, Jim, 1963-
Publicat: (2010)
per: Joseph, Jim, 1963-
Publicat: (2010)
Customer intimacy : pick your partners, shape your culture, win together /
per: Wiersema, Fred
Publicat: (1996)
per: Wiersema, Fred
Publicat: (1996)
Strategic customer management strategizing the sales organization /
per: Piercy, Nigel
Publicat: (2009)
per: Piercy, Nigel
Publicat: (2009)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-, et al.
Publicat: (2015)
per: Price, Bill, 1950-, et al.
Publicat: (2015)
The wallet allocation rule : winning the battle for share /
per: Keiningham, Timothy L.
Publicat: (2015)
per: Keiningham, Timothy L.
Publicat: (2015)
Customer care excellence : how to create an effective customer focus. /
per: Cook, Sarah
Publicat: (2011)
per: Cook, Sarah
Publicat: (2011)
Managing the customer experience : a measurement-based approach /
per: Wilburn, Morris, 1953-
Publicat: (2006)
per: Wilburn, Morris, 1953-
Publicat: (2006)
Managing quality customer service a practical guide for establishing a service operation /
per: Martin, William B.
Publicat: (1989)
per: Martin, William B.
Publicat: (1989)
Customer service training 101 quick and easy techniques that get great results /
per: Evenson, Renee, 1951-
Publicat: (2005)
per: Evenson, Renee, 1951-
Publicat: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
per: Blunt, Carolyn
Publicat: (2013)
per: Blunt, Carolyn
Publicat: (2013)
Customer service : a practical approach /
per: Harris, Elaine K.
Publicat: (2007)
per: Harris, Elaine K.
Publicat: (2007)
Customer service : a practical approach /
per: Harris, Elaine K.
Publicat: (2013)
per: Harris, Elaine K.
Publicat: (2013)
Customer service : a practical approach /
per: Harris, Elaine K.
Publicat: (2013)
per: Harris, Elaine K.
Publicat: (2013)
Customer experience management a revolutionary approach to connecting with your customers /
per: Schmitt, Bernd
Publicat: (2003)
per: Schmitt, Bernd
Publicat: (2003)
Customer relations
Publicat: (2011)
Publicat: (2011)
Meeting customer needs /
per: Smith, Ian
Publicat: (2003)
per: Smith, Ian
Publicat: (2003)
Creating value with customers
Publicat: (2006)
Publicat: (2006)
Surprise! : The secret to customer loyalty in the service sector /
per: Magnini, Vincent P.
Publicat: (2015)
per: Magnini, Vincent P.
Publicat: (2015)
Service design for business : a practical guide to optimizing the customer experience /
per: Reason, Ben, 1972-, et al.
Publicat: (2016)
per: Reason, Ben, 1972-, et al.
Publicat: (2016)