The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

Lignende værker

• Customer winback how to recapture lost customers and keep them loyal /
  af: Griffin, Jill
  Udgivet: (2001)
• Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
  af: Lowenstein, Michael W., 1942-
  Udgivet: (2014)
• Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
  af: Frawley, Andrew
  Udgivet: (2015)
• Superior customer satisfaction and loyalty : engaging customers to drive performance /
  af: Goldstein, Sheldon D.
  Udgivet: (2009)
• Customer loyalty programmes and clubs
  af: Butscher, Stephan A.
  Udgivet: (2002)