Citazione Stile APA (7a Edizione)
Lowenstein, M. W. (2011). The customer advocate and the customer saboteur: Linking social word-of-mouth, brand impression, and stakeholder behavior. ASQ Quality Press.
Citazione stile Chigago Style (17a edizione)
Lowenstein, Michael W. The Customer Advocate and the Customer Saboteur: Linking Social Word-of-mouth, Brand Impression, and Stakeholder Behavior. Milwaukee, Wisconsin: ASQ Quality Press, 2011.
Citatione MLA (9a ed.)
Lowenstein, Michael W. The Customer Advocate and the Customer Saboteur: Linking Social Word-of-mouth, Brand Impression, and Stakeholder Behavior. ASQ Quality Press, 2011.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.