Root cause analysis and improvement in the healthcare sector : a step-by-step guide /

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Detalhes bibliográficos
Main Authors: Andersen, Bjørn (Author), Fagerhaug, Tom, 1968- (Author), Beltz, Marti (Author)
Formato: Recurso Electrónico livro electrónico
Idioma:inglês
Publicado em: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Assuntos:
Acesso em linha:An electronic book accessible through the World Wide Web; click to view
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Sumário:
  • Root cause analysis in healthcare
  • The root cause analysis process
  • Define the event
  • Find causes
  • Find the root cause
  • Find solution(s)
  • Take action
  • Measure and assess
  • Advanced tools
  • Hardwiring the use of RCA
  • The future of root cause analysis in healthcare.