Complex service delivery processes : strategy to operations /
שמור ב:
| מחבר ראשי: | |
|---|---|
| פורמט: | אלקטרוני ספר אלקטרוני |
| שפה: | אנגלית |
| יצא לאור: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
|
| מהדורה: | Second edition. |
| נושאים: | |
| גישה מקוונת: | An electronic book accessible through the World Wide Web; click to view |
| תגים: |
הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
|
תוכן הענינים:
- Toward value and strategic advantage through rigorous execution
- The nature of value
- The nature of processes
- Think globally, act locally
- Professional service delivery processes
- Managing a process
- Connecting value to processes : the techniques
- The learning cycle and the kaizen event
- Doing things better : improving an existing process
- Doing things right the first time : designing a process that works
- The approaches to and practice of continuous improvement
- Personal processes : wellness and the one-person business.