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Managing the customer experience : a measurement-based approach /

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Bibliográfalaš dieđut
Váldodahkki:	Wilburn, Morris, 1953- (Dahkki)
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Milwaukee, Wisconsin : ASQ Quality Press, 2006.
Fáttát:	Consumer satisfaction. Customer relations. Customer services. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Dahkki: Price, Bill, 1950-, et al.
Almmustuhtton: (2015)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Measuring customer satisfaction
Dahkki: Gerson, Richard F.
Almmustuhtton: (1993)

Creating customer value : the essentials of marketing
Dahkki: Learning Resources

Customer satisfaction practical tools for building important relationships /
Dahkki: Scott, Dru
Almmustuhtton: (2000)

50 ways to keep your customers : "and get new ones" /
Dahkki: Timm, Paul R.
Almmustuhtton: (1992)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Dahkki: Goldstein, Sheldon D.
Almmustuhtton: (2009)

What's the secret? to providing a world-class customer experience /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Dahkki: Hayes, Bob E., 1963-
Almmustuhtton: (2009)

Build for change : revolutionizing customer engagement through continuous digital innovation /
Dahkki: Trefler, Alan
Almmustuhtton: (2014)

Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)

Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

Magnetic service /
Dahkki: Bell, Chip R.
Almmustuhtton: (2006)

Researching customer satisfaction & loyalty how to find out what people really think /
Dahkki: Szwarc, Paul
Almmustuhtton: (2005)

How to win friends and influence profits the art of winning more business from your clients /
Dahkki: Kean, David
Almmustuhtton: (2008)

50 powerful ideas you can use to keep your customers
Dahkki: Timm, Paul R.
Almmustuhtton: (2002)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Dahkki: Allen, Danica R., 1959-
Almmustuhtton: (2004)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Dahkki: Bello, Olayiwola
Almmustuhtton: (2013)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
Dahkki: Dido, Guyatu Halake
Almmustuhtton: (2016)

Customer loyalty, retention, and customer relationship management
Almmustuhtton: (2006)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
Dahkki: McKean, John, 1956-
Almmustuhtton: (2015)

Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
Dahkki: Gusenbauer, Birgit
Almmustuhtton: (2012)

What's the future of business? changing the way businesses create experiences /
Dahkki: Solis, Brian
Almmustuhtton: (2013)

Customer-centered telecommunications services marketing
Dahkki: Strouse, Karen G.
Almmustuhtton: (2004)

Customer experience management a revolutionary approach to connecting with your customers /
Dahkki: Schmitt, Bernd
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Strategic customer management strategizing the sales organization /
Dahkki: Piercy, Nigel
Almmustuhtton: (2009)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Dahkki: Lowenstein, Michael W., 1942-
Almmustuhtton: (2011)

Customer winback how to recapture lost customers and keep them loyal /
Dahkki: Griffin, Jill
Almmustuhtton: (2001)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)

Managing quality customer service a practical guide for establishing a service operation /
Dahkki: Martin, William B.
Almmustuhtton: (1989)

Beyond customer service, revised
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)

The customer-driven company : moving from talk to action /
Dahkki: Whiteley, Richard C.
Almmustuhtton: (1991)

When customers talk --turn what they tell you into sales /
Dahkki: Gross, T. Scott
Almmustuhtton: (2005)

Dealing with the irate customer /

A complaint is a gift recovering customer loyalty when things go wrong /
Dahkki: Barlow, Janelle, 1943-
Almmustuhtton: (2008)