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Managing the customer experience : a measurement-based approach /

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Detalhes bibliográficos
Autor principal:	Wilburn, Morris, 1953- (Author)
Formato:	Recurso Electrónico livro electrónico
Idioma:	inglês
Publicado em:	Milwaukee, Wisconsin : ASQ Quality Press, 2006.
Assuntos:	Consumer satisfaction. Customer relations. Customer services. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
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