King, J. B., King, F. G., Davis, M. W. R., & Manoogian, J. (2014). Process improvement simplified: A how-to book for success in any organization. ASQ Quality Press.
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Citação norma Chicago
King, James B., Francis G. King, Michael W. R. Davis, and John Manoogian. Process Improvement Simplified: A How-to Book for Success in Any Organization. Milwaukee, Wisconsin: ASQ Quality Press, 2014.
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Citação norma MLA
King, James B., et al. Process Improvement Simplified: A How-to Book for Success in Any Organization. ASQ Quality Press, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.