Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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| Glavni autor: | |
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| Autor kompanije: | |
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
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| Teme: | |
| Online pristup: | An electronic book accessible through the World Wide Web; click to view |
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