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Build for change : revolutionizing customer engagement through continuous digital innovation /

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Xehetasun bibliografikoak
Egile nagusia:	Trefler, Alan (Egilea)
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Hoboken, New Jersey : Wiley, 2014.
Gaiak:	Consumer satisfaction. Customer services. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Creating customer value : the essentials of marketing
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50 ways to keep your customers : "and get new ones" /
nork: Timm, Paul R.
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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Measuring customer satisfaction
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
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Managing the customer experience : a measurement-based approach /
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Secret service hidden systems that deliver unforgettable customer service /
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What's the secret? to providing a world-class customer experience /
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
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Magnetic service /
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
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Customer satisfaction practical tools for building important relationships /
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50 powerful ideas you can use to keep your customers
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Researching customer satisfaction & loyalty how to find out what people really think /
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
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How to win friends and influence profits the art of winning more business from your clients /
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Eliminate customer turnoffs /
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Exceed customer expectations /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
nork: Gusenbauer, Birgit
Argitaratua: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
nork: Dido, Guyatu Halake
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Consumer boycotts effecting change through the marketplace and the media /
nork: Friedman, Monroe
Argitaratua: (1999)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
nork: Peluso, Alessandro M., 1978-
Argitaratua: (2011)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
nork: Hayes, Bob E., 1963-
Argitaratua: (2008)

The joyless economy the psychology of human satisfaction /
nork: Scitovsky, Tibor
Argitaratua: (1992)

Modern analysis of customer surveys with applications using R /
Argitaratua: (2011)

A complaint is a gift recovering customer loyalty when things go wrong /
nork: Barlow, Janelle, 1943-
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What's the future of business? changing the way businesses create experiences /
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Customer-centered telecommunications services marketing
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Looking beyond the runway airlines innovating with best practices while facing realities /
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Customer's new voice : extreme relevancy and experience through volunteered customer information /
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Customer loyalty, retention, and customer relationship management
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Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
nork: Freed, Larry
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An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
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Dealing with the irate customer /

Customer service in health care : a grassroots approach to creating a culture of service excellence /
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