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Build for change : revolutionizing customer engagement through continuous digital innovation /

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Bibliographic Details
Main Author:	Trefler, Alan (Author)
Format:	Electronic eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, 2014.
Subjects:	Consumer satisfaction. Customer services. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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