Build for change : revolutionizing customer engagement through continuous digital innovation /
Wedi'i Gadw mewn:
Prif Awdur: | Trefler, Alan (Awdur) |
---|---|
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
Hoboken, New Jersey :
Wiley,
2014.
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Creating customer value : the essentials of marketing
gan: Learning Resources
gan: Learning Resources
50 ways to keep your customers : "and get new ones" /
gan: Timm, Paul R.
Cyhoeddwyd: (1992)
gan: Timm, Paul R.
Cyhoeddwyd: (1992)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
Measuring customer satisfaction
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
What's the secret? to providing a world-class customer experience /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
Magnetic service /
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
Customer satisfaction practical tools for building important relationships /
gan: Scott, Dru
Cyhoeddwyd: (2000)
gan: Scott, Dru
Cyhoeddwyd: (2000)
50 powerful ideas you can use to keep your customers
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
How to win friends and influence profits the art of winning more business from your clients /
gan: Kean, David
Cyhoeddwyd: (2008)
gan: Kean, David
Cyhoeddwyd: (2008)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
gan: Dido, Guyatu Halake
Cyhoeddwyd: (2016)
gan: Dido, Guyatu Halake
Cyhoeddwyd: (2016)
Consumer boycotts effecting change through the marketplace and the media /
gan: Friedman, Monroe
Cyhoeddwyd: (1999)
gan: Friedman, Monroe
Cyhoeddwyd: (1999)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
gan: Peluso, Alessandro M., 1978-
Cyhoeddwyd: (2011)
gan: Peluso, Alessandro M., 1978-
Cyhoeddwyd: (2011)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2008)
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2008)
The joyless economy the psychology of human satisfaction /
gan: Scitovsky, Tibor
Cyhoeddwyd: (1992)
gan: Scitovsky, Tibor
Cyhoeddwyd: (1992)
Modern analysis of customer surveys with applications using R /
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
A complaint is a gift recovering customer loyalty when things go wrong /
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2008)
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2008)
What's the future of business? changing the way businesses create experiences /
gan: Solis, Brian
Cyhoeddwyd: (2013)
gan: Solis, Brian
Cyhoeddwyd: (2013)
Customer-centered telecommunications services marketing
gan: Strouse, Karen G.
Cyhoeddwyd: (2004)
gan: Strouse, Karen G.
Cyhoeddwyd: (2004)
Looking beyond the runway airlines innovating with best practices while facing realities /
gan: Taneja, Nawal K.
Cyhoeddwyd: (2010)
gan: Taneja, Nawal K.
Cyhoeddwyd: (2010)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
Customer loyalty, retention, and customer relationship management
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
gan: Freed, Larry
Cyhoeddwyd: (2013)
gan: Freed, Larry
Cyhoeddwyd: (2013)
An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
gan: Alaro, Cedric
Cyhoeddwyd: (2013)
gan: Alaro, Cedric
Cyhoeddwyd: (2013)
Dealing with the irate customer /
Customer service in health care : a grassroots approach to creating a culture of service excellence /
gan: Baird, Kristin
Cyhoeddwyd: (2000)
gan: Baird, Kristin
Cyhoeddwyd: (2000)
Eitemau Tebyg
-
Creating customer value : the essentials of marketing
gan: Learning Resources -
50 ways to keep your customers : "and get new ones" /
gan: Timm, Paul R.
Cyhoeddwyd: (1992) -
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010) -
Measuring customer satisfaction
gan: Gerson, Richard F.
Cyhoeddwyd: (1993) -
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)