Root cause analysis handbook : a guide to efficient and effective incident investigation /
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| Соавтор: | |
|---|---|
| Другие авторы: | |
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
Brookfield, Connecticut :
Rothstein Associates Inc.,
[2008]
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| Редактирование: | Third edition. |
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
| Метки: |
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Оглавление:
- section 1. Basics of incident investigation
- section 2. Initiating investigations
- section 3. Gathering and preserving data
- section 4. Analyzing data
- section 5. Identifying root causes
- section 6. Developing recommendations
- section 7. Completing the investigation
- section 8. Selecting incidents for analysis
- section 9. Data and results trending
- section 10. Program development
- section 11. Contents of the companion CD and downloadable resources.