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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Détails bibliographiques
Auteur principal:	McLean, Daniel (ITSM Consultant)
Format:	Électronique eBook
Langue:	anglais
Publié:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Sujets:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Accès en ligne:	An electronic book accessible through the World Wide Web; click to view
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

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