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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Бібліографічні деталі
Автор:	McLean, Daniel (ITSM Consultant)
Формат:	Електронний ресурс eКнига
Мова:	Англійська
Опубліковано:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Предмети:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Онлайн доступ:	An electronic book accessible through the World Wide Web; click to view
Теги:	Додати тег Немає тегів, Будьте першим, хто поставить тег для цього запису!

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