Omslagsbild

QR-kod

Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

Sparad:

Bibliografiska uppgifter
Huvudskapare:	McLean, Daniel (ITSM Consultant)
Materialtyp:	Elektronisk E-bok
Språk:	engelska
Publicerad:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Ämnen:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Länkar:	An electronic book accessible through the World Wide Web; click to view
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Liknande verk

Key performance indicators developing, implementing, and using winning KPIs /
av: Parmenter, David
Publicerad: (2010)

Key performance indicators : developing, implementing, and using winning KPIs /
av: Parmenter, David
Publicerad: (2015)

Beyond training and development the groundbreaking classic on human performance enhancement /
av: Rothwell, William J., 1951-
Publicerad: (2005)

Project management metrics, KPIs, and dashboards a guide to measuring and monitoring project performance /
av: Kerzner, Harold
Publicerad: (2013)

Quality at work a personal guide to professional standards /
av: Bone, Diane
Publicerad: (1989)

The ITSm process design guide developing, reengineering, and improving IT service management /
av: Knapp, Donna
Publicerad: (2010)

Performance metrics : the levers for process management /
av: Okes, Duke
Publicerad: (2013)

Key performance indicators for government and non profit agencies implementing winning KPIs /
av: Parmenter, David
Publicerad: (2012)

Metrics for project management : formalized approaches /
av: Rad, Parviz F., 1942-, et al.
Publicerad: (2006)

Fundamentals of performance improvement optimizing results through people, process, and organizations : interventions, performance support tools, case studes /
av: Van Tiem, Darlene M.
Publicerad: (2012)

Managing business performance : the science and the art /
av: Bititci, Umit S.
Publicerad: (2015)

Balanced scorecards & operational dashboards with Microsoft Excel
av: Person, Ron, 1948-
Publicerad: (2013)

Value-based metrics for improving results an enterprise project management toolkit /
av: Schnapper, Melvin
Publicerad: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
av: Reidenbach, R. Eric, et al.
Publicerad: (2006)

Performance measurement and management of professional and knowledge work.
Publicerad: (2015)

The ETTO principle efficiency-thoroughness trade-off : why things that go right sometimes go wrong /
av: Hollnagel, Erik, 1941-
Publicerad: (2009)

Performance measurement and performance management
Publicerad: (2005)

Employee perceptions of training's impact on performance: a case of Kenya medical research institute (KEMRI) /
av: Kiprotich, Melly P.
Publicerad: (2006)

Pocket guide to performance management /
av: Brown, Mark Graham
Publicerad: (2009)

The performance management revolution business results through insight and action /
av: Dresner, Howard, 1957-
Publicerad: (2008)

Enterprise performance management done right an operating system for your organization /
av: Dimon, Ron
Publicerad: (2013)

Performance architecture the art and science of improving organizations /
av: Addison, Roger M., 1944-
Publicerad: (2009)

Performance consulting : applying performance improvement in human resource development /
Publicerad: (2013)

Redefining operational excellence : new strategies for maximizing performance and profits across the organization /
av: Miller, Andrew, 1973-
Publicerad: (2014)

Electronic performance support using digital technology to enhance human performance /
Publicerad: (2010)

Computer-based robust engineering : essentials for DFSS /
av: Taguchi, Genʼichi, 1924-, et al.
Publicerad: (2004)

A database for a changing economy review of the Occupational Information Network (O*NET) /
Publicerad: (2010)

Leading practices and key performance indicators for asset maintenance : strategic asset management : communication and implementation /
av: Brueck, Terrance M.
Publicerad: (2014)

Integrated assessment for applied competence /
av: Hattingh, Suzanne
Publicerad: (2014)

Measurement madness : recognizing and avoiding the pitfalls of performance measurement /
av: Gray, Dina, et al.
Publicerad: (2015)

An Assessment of the National Institute of Standards and Technology Information Technology Laboratory fiscal year 2007 /
Publicerad: (2007)

Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /
av: Esposito, Angelo
Publicerad: (2013)

HRM and job performance incentives
Publicerad: (2005)

The performance appraisal question and answer book a survival guide for managers /
av: Grote, Richard C.
Publicerad: (2002)

Analyzing performance problems : or, You really oughta wanna /
av: Mager, Robert Frank, 1923-
Publicerad: (1970)

Performance appraisal phrase book effective words, phrases, and techniques for successful evaluations /
av: Sandler, Corey, 1950-
Publicerad: (2004)

The effectiveness of performance management system (PMS) at Kenya Technical Teachers College /
av: Kamau, Mary Njeri
Publicerad: (2005)

Transferring learning to behavior using the four levels to improve performance /
av: Kirkpatrick, Donald L.
Publicerad: (2005)

Managing the psychological contract using the personal deal to increase business performance /
av: Wellin, Michael
Publicerad: (2007)

An assessment of the National Institute of Standards and Technology Information Technology Laboratory fiscal year 2011 /
Publicerad: (2011)