Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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|---|---|
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
|
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
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