Imagem da capa

Código QR (código de barras bidimensional)

Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

Na minha lista:

Detalhes bibliográficos
Autor principal:	McLean, Daniel (ITSM Consultant)
Formato:	Recurso Eletrônico livro eletrônico
Idioma:	inglês
Publicado em:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Assuntos:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Registros relacionados

Key performance indicators developing, implementing, and using winning KPIs /
por: Parmenter, David
Publicado em: (2010)

Key performance indicators : developing, implementing, and using winning KPIs /
por: Parmenter, David
Publicado em: (2015)

Beyond training and development the groundbreaking classic on human performance enhancement /
por: Rothwell, William J., 1951-
Publicado em: (2005)

Project management metrics, KPIs, and dashboards a guide to measuring and monitoring project performance /
por: Kerzner, Harold
Publicado em: (2013)

Quality at work a personal guide to professional standards /
por: Bone, Diane
Publicado em: (1989)

Performance metrics : the levers for process management /
por: Okes, Duke
Publicado em: (2013)

The ITSm process design guide developing, reengineering, and improving IT service management /
por: Knapp, Donna
Publicado em: (2010)

Key performance indicators for government and non profit agencies implementing winning KPIs /
por: Parmenter, David
Publicado em: (2012)

Fundamentals of performance improvement optimizing results through people, process, and organizations : interventions, performance support tools, case studes /
por: Van Tiem, Darlene M.
Publicado em: (2012)

Metrics for project management : formalized approaches /
por: Rad, Parviz F., 1942-, et al.
Publicado em: (2006)

Managing business performance : the science and the art /
por: Bititci, Umit S.
Publicado em: (2015)

Balanced scorecards & operational dashboards with Microsoft Excel
por: Person, Ron, 1948-
Publicado em: (2013)

Performance measurement and management of professional and knowledge work.
Publicado em: (2015)

Value-based metrics for improving results an enterprise project management toolkit /
por: Schnapper, Melvin
Publicado em: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
por: Reidenbach, R. Eric, et al.
Publicado em: (2006)

The ETTO principle efficiency-thoroughness trade-off : why things that go right sometimes go wrong /
por: Hollnagel, Erik, 1941-
Publicado em: (2009)

Performance measurement and performance management
Publicado em: (2005)

Employee perceptions of training's impact on performance: a case of Kenya medical research institute (KEMRI) /
por: Kiprotich, Melly P.
Publicado em: (2006)

Pocket guide to performance management /
por: Brown, Mark Graham
Publicado em: (2009)

The performance management revolution business results through insight and action /
por: Dresner, Howard, 1957-
Publicado em: (2008)

Enterprise performance management done right an operating system for your organization /
por: Dimon, Ron
Publicado em: (2013)

Performance architecture the art and science of improving organizations /
por: Addison, Roger M., 1944-
Publicado em: (2009)

Performance consulting : applying performance improvement in human resource development /
Publicado em: (2013)

Redefining operational excellence : new strategies for maximizing performance and profits across the organization /
por: Miller, Andrew, 1973-
Publicado em: (2014)

Electronic performance support using digital technology to enhance human performance /
Publicado em: (2010)

Computer-based robust engineering : essentials for DFSS /
por: Taguchi, Genʼichi, 1924-, et al.
Publicado em: (2004)

A database for a changing economy review of the Occupational Information Network (O*NET) /
Publicado em: (2010)

Leading practices and key performance indicators for asset maintenance : strategic asset management : communication and implementation /
por: Brueck, Terrance M.
Publicado em: (2014)

Integrated assessment for applied competence /
por: Hattingh, Suzanne
Publicado em: (2014)

Measurement madness : recognizing and avoiding the pitfalls of performance measurement /
por: Gray, Dina, et al.
Publicado em: (2015)

An Assessment of the National Institute of Standards and Technology Information Technology Laboratory fiscal year 2007 /
Publicado em: (2007)

Analyzing performance problems : or, You really oughta wanna /
por: Mager, Robert Frank, 1923-
Publicado em: (1970)

The performance appraisal question and answer book a survival guide for managers /
por: Grote, Richard C.
Publicado em: (2002)

HRM and job performance incentives
Publicado em: (2005)

The effectiveness of performance management system (PMS) at Kenya Technical Teachers College /
por: Kamau, Mary Njeri
Publicado em: (2005)

Performance appraisal phrase book effective words, phrases, and techniques for successful evaluations /
por: Sandler, Corey, 1950-
Publicado em: (2004)

Managing the psychological contract using the personal deal to increase business performance /
por: Wellin, Michael
Publicado em: (2007)

Transferring learning to behavior using the four levels to improve performance /
por: Kirkpatrick, Donald L.
Publicado em: (2005)

Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /
por: Esposito, Angelo
Publicado em: (2013)

An assessment of the National Institute of Standards and Technology Information Technology Laboratory fiscal year 2011 /
Publicado em: (2011)